Citizen Services

Citizen Portal

Country/State Portal — 30–100+ services with single identity
Departmental Microsites — Fast rollout with shared templates
Payments & Receipts — Secure, multi-PG

ICCC

ICCC Core — 18+ integrations, SOPs,
video wall
Dept Command Rooms — Administration-ready KPI views
Incident & Dispatch — Playbooks +
tickets

Mobility

Smart Parking (ANPR, barriers) — Revenue protection
ITMS/BRT — Corridor speeds & safety
Transit Info & Ticketing — Passenger UX

ULB e-Gov

Licenses & Permits — Apply, track,
approve
Grievance & Helpdesk — Chat/IVR + SLA
Property/Trade/Water Taxes — Online assessments & collection

ELV & Safety

CCTV/VMS & VA — Evidence-grade video analytics
Fire/PA & Access/FR — Code-compliant, integrated
Smart Auditorium/Classroom — AV/Control & scheduling

Utilities/IoT

Water/Sewerage Dashboards — Levels, pumps, alerts
SWM Route & Fill — compliance & exceptions
AQI/Fire/112 Feeds — city status in one view

        
Why Hitachi MGRM        
Net

Delivers scalable, secure, and integrated smart city solutions with fast deployment, regulatory compliance, and advanced command-and-control capabilities.