Job Description

Job title

Hitachi MGRM Net Ltd is a global organization that crafts social innovation solutions across different sectors covering the citizen life-cycle. We focus on partnering with citizens, institutions and governments and digitally transforming the lives of people, communities and society and enabling their full potential. With over various business bases in India, the Hitachi MGRM Net initiatives ranges from Educational e-Governance Technologies, Healthcare Technologies, Insurance Technologies, Automotive Technologies, Information & Telecommunications Systems, Smart City Solutions, Data Centre Solutions, Digital Solutions & Services, Infrastructure Systems, Industrial Systems and many more. More details on our products and services can be obtained from www.hitachimgrmnet.com

Area of operations

Delhi / NCR

Key Responsibility Areas

1. End to end responsibility of project delivery which includes a. Project management b. Project planning and tracking c. Schedule management d. Work estimations and effort estimations e. Team management and works allocations – Technical, Implementation, Customer support f. Client communications – requirement understanding, clarifications, project reporting, regular letters / communications g. Delivery as per schedule – requirement gathering to client sign off h. Trainings and UATs i. Change management j. Escalations handling k. Internal coordination’s l. Exit management and project closure management m. Manage DoE and OCAC wrt project status 2. Management Reporting 3. Maintain documentation as per company process requirements (CMMi L5)

Skills Required

1. Strong communication skills – written and verbal 2. Proficiency in English, Hindi. 3. Excellent knowledge of MS Office 4. Strong intra/inter-personal skills 5. Tools for project management, client ticketing, trainings etc. 6. Technical resolutions and root cause analysis 7. Analytical and problem solving approach 8. Work and deliver under pressure 9. Long working hours expected till Go-live phase 10. Deliver within timelines and adhere to commitments 11. Positive and pro-client approach

Desired Qualification

1. B.Tech or equivalent in Computer Science (CS). 2. MBA degree or equivalent from good B-School (full time preferred) 3. PMP / Agile delivery master

Experience Years

1. Technical experience in development of at least 10-15 years 2. Relevant experience of10 years

Job Type

1. Permanent Full time

Budget

1. Market comparable

Job Description

Job title

The Helpdesk Executive will provide frontline technical assistance and support to employees or customers. The role includes troubleshooting hardware/software issues, addressing IT queries, and ensuring the smooth functioning of systems and services at the Shillong location.

Area of operations

Hyderabad, India

Key Responsibility Areas

1. Serve as the first point of contact for IT support queries via phone, email, or in person. 2. Troubleshoot and resolve issues related to systems, networks, hardware, and software. 3. Log, track, and manage incidents and service requests using the helpdesk ticketing system. 4. Install, configure, and maintain computer systems, printers, and IT equipment. 5. Coordinate with internal IT teams and external vendors for unresolved issues. 6. Perform routine system checks and preventive maintenance tasks. 7. Ensure timely follow-up and closure of all helpdesk tickets. 8. Assist in user onboarding/offboarding including account setup and access controls. 9. Prepare and update documentation, reports, and user manuals. 10. Maintain inventory of IT assets and ensure proper allocation.

Skills & Qualifications Required

1. Bachelor’s degree in Computer Science, IT, or a related field (preferred). 2. 1–3 years of experience in IT support/helpdesk roles. 3. Strong knowledge of Windows OS, MS Office, basic networking, and troubleshooting. 4. Experience with ticketing tools (e.g., ServiceNow, Freshdesk, Zendesk) preferred. 5. Excellent communication and customer service skills. 6. Ability to work independently and manage multiple tasks effectively. 7. Strong problem-solving skills and attention to detail.

Additional Requirements

1. Willingness to work from the Shillong office. 2. Ability to work in rotational shifts (if required). 3. Good interpersonal skills and a customer-first approach.

Experience Years

1. Relevant experience of min 3 years

Job Type

1. Permanent Full time

Budget

1. Market comparable