+91 9870507077
MGRM House, Plot No. 19, Sector 32, Gurugram - 122003
contact@hitachimgrmnet.com
Hitachi MGRM NetHitachi MGRM Net
MStar Country & Citizen

One National/State Portal with 30–100+ Services & 32+ Microsites

Common Identity
Shared Templates
Centralized Analytics
Compliance

Audit / Maker – Checker

Solution Overview

Shared portal with department microsites, one login, configurable workflows, and integrated payments/receipts

Centralized Identity
Shared portal with department microsites

Core Modules

Identity &
Profiles

Secure user authentication and unified access management across services.

e-Forms &
Payments

Digital applications with seamless, multi-mode payment integration.

Content / Microsite Templates

Ready layouts for dynamic departmental sites and portals.

Notifications

Real-time alerts via SMS, email, and app channels

Grievance

Centralized complaint tracking and timely redressal mechanism.

Analytics

Insightful dashboards enabling data-driven service improvements.

Analytics & Interventions

Service Uptake

Tracks user adoption, usage patterns, and growth trends.

TATs (Turnaround Times)

Measures average service completion and efficiency levels.

Service Outcome

Measures performance and delivery efficiency across Departments.

Key Benefits

Single window

Lower cost to serve

Faster Updates

Unified Reporting

Interoperability & Security

PG/Banking

Registries & Logs

Role / MFA

Certifications

What We Solve

Disparate ministerial sites, inconsistent UX,
low discoverability, fragmented analytics

Mobile Apps

Citizen app
(services, payments, status)

Assist
Call - center assist

Outcome KPIs

Submission → Approval TAT

Unique users

Grievances resolved

FAQs

Frequently Asked Questions

Yes—templated microsites
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    Testimonial

    Trusted by Cities, Departments & Citizen Service Platforms

    Our Citizen service platforms are relied upon by Government departments and urban local bodies for delivering seamless, transparent, and scalable digital governance. From integrated command center’s to multi-ministry citizen portals, the solutions consistently enable faster service delivery, improved public engagement, and efficient, data-driven administration.

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