+91 9870507077
MGRM House, Plot No. 19, Sector 32, Gurugram - 122003
contact@hitachimgrmnet.com
Hitachi MGRM NetHitachi MGRM Net
MStar ULB / Smart City

End-to-End City Services For ULBs & Smart Cities

Licenses
Grievance
Fees & Payments
Alerts
Admin Dashboards
Compliance

Audit Trails – Checker

Solution Overview

Efficient e-Governance For Urban Citizens

Online Applications: Seamless digital form submissions, enabling citizens to apply for services anytime, anywhere.

Inspections: Real-time field checks and reports, ensuring
transparency and compliance across urban services.

Payments/Receipts Secure online transactions and automated billing, simplifying payments for citizens and municipalities.

Citizen Notifications: Automated alerts and status updates, keeping citizens informed about applications and services.

Performance Dashboards: Data-driven monitoring and insights, providing actionable analytics for better governance and decision-making.

Efficient e-Governance for Urban Citizens

Core Modules

e-Forms

Digital submission of forms for various citizen services, accessible anytime, anywhere.

License/Permit

Streamlined application, approval, and renewal process for licenses and permits.

Payments

Secure online transactions for fees, fines, and other civic payments.

Inspection & GIS

Real-time inspections integrated with GIS mapping for efficient monitoring and compliance.

Grievance

Track, manage, and resolve citizen complaints through a transparent system.

Management Information System

Data-driven reports and analytics for informed decision-making and governance.

Analytics & Interventions

Service Volumes

Track the number and types of citizen service requests over time for performance insights.

SLA Adherence

Monitor compliance with service-level agreements to ensure timely delivery of services.

Ward Heatmaps

Visualize service demand and performance geographically to identify high-need areas and optimize resource allocation

Key Benefits

Reduced TAT

Transparency

Scalable templates across cities

Interoperability & Security

Payment gateway

Registry, GIS

Role / MFA

Certifications

Deployment & Models

Private Cloud & Rollout

City Cloud/On-prem; Multi-ULB Rollout

What We Solve

Manual approvals, long queues, no unified status view

Mobile Apps

Citizen app
Services

Inspector app
for site visits & geo-tags

Outcome KPIs

Online share %

Average approval TAT

Grievance resolved

FAQs

Frequently Asked Questions

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    Trusted by Cities, Departments & Citizen Service Platforms

    Our citizen service platforms are relied upon by Government departments and urban local bodies for delivering seamless, transparent, and scalable digital governance. From integrated command center’s to multi-ministry citizen portals, the solutions consistently enable faster service delivery, improved public engagement, and efficient, data-driven administration.

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