+91 9870507077
MGRM House, Plot No. 19, Sector 32, Gurugram - 122003
contact@hitachimgrmnet.com
Hitachi MGRM NetHitachi MGRM Net
MStar Mobile Agri-Clinic

Field Image/Video Intake → Expert Triage → Rapid Closure

GPS/Media Capture
Self-Assessment
Hybrid Chat/Call-Centre Routing
Compliance

Geo- Audit Trails

Self-Assessment For Your Digital Farming Companion

Intake: photos/video/audio + GPS; Self-Assessment for crop health

Advisory bulletins & 2-way queries routed to
experts.

Resolution: near-real-time guidance with cost-saving impact.

Self-Assessment For Your Digital Farming

Key Benefits

Immediate resolution

local-language support

Anxiety reduction

Damage control & savings

Core Modules

Case intake &
media vault

Case intake &
media vault

Capture and securely store crop images, videos, and field data.

Self-Assessment Decision Trees

Self-Assessment Decision Trees

Guide farmers through simple, step-by-step crop health checks.

Expert Routing (Agri Command & Control)

Expert Routing (Agri Command & Control)

Automatically connect cases to the right Agri expert.

Referrals (Labs/Insurance/Inputs)

Referrals (Labs/Insurance/Inputs)

Seamlessly link farmers to trusted service providers.

Dashboards &
Exports

Dashboards &
Exports

Monitor insights and download real-time performance reports.

Treatment Plan &
Reminders

Treatment Plan &
Reminders

Provide tailored action plans with timely alerts for farmers.

Mobile Apps

Farmer -
Capture app

Officer/expert -
Console (queue + KB).

Analytics & Interventions

Case TAT

Track how quickly farmer cases are resolved for better efficiency.

Repeat Incidents:

Identify recurring crop issues to improve prevention strategies.

Closure Rates

Measure successful case resolutions and overall service performance.

Seasonality Heatmaps

Visualize crop health trends across seasons and regions.

Interoperability & Security

Hybrid chat/call-centre integration

Role-based
access

Auditable
records

Deployment & Models

SaaS / Govt / Private Cloud

Integrates standalone or with Super-App/CCC

What We Solve

Slow Case Closure;
Missing hHstory

Limited Access to Experts in
Local Language.

Outcome KPIs

Closure %

Repeat rate

Farmer NPS

Time-to-advice

FAQs

Frequently Asked Questions

Yes—sync on network.
Yes—CCC/IVR supported.
Supported (authoring/import)
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