MStar ULB / Smart City
End-to-End City Services For ULBs & Smart Cities
Licenses
Grievance
Fees & Payments
Alerts
Admin Dashboards
Compliance
Audit Trails – Checker


Solution Overview
Efficient e-Governance For Urban Citizens
Online Applications: Seamless digital form submissions, enabling citizens to apply for services anytime, anywhere.
Inspections: Real-time field checks and reports, ensuring
transparency and compliance across urban services.
Payments/Receipts Secure online transactions and automated billing, simplifying payments for citizens and municipalities.
Citizen Notifications: Automated alerts and status updates, keeping citizens informed about applications and services.
Performance Dashboards: Data-driven monitoring and insights, providing actionable analytics for better governance and decision-making.


Efficient e-Governance for Urban Citizens
Core Modules
e-Forms
Digital submission of forms for various citizen services, accessible anytime, anywhere.
License/Permit
Streamlined application, approval, and renewal process for licenses and permits.
Payments
Secure online transactions for fees, fines, and other civic payments.
Inspection & GIS
Real-time inspections integrated with GIS mapping for efficient monitoring and compliance.
Grievance
Track, manage, and resolve citizen complaints through a transparent system.
Management Information System
Data-driven reports and analytics for informed decision-making and governance.
Analytics & Interventions
Service Volumes
Track the number and types of citizen service requests over time for performance insights.
SLA Adherence
Monitor compliance with service-level agreements to ensure timely delivery of services.
Ward Heatmaps
Visualize service demand and performance geographically to identify high-need areas and optimize resource allocation
Key Benefits
Reduced TAT
Transparency
Scalable templates across cities
Interoperability & Security
Payment gateway
Registry, GIS
Role / MFA
Certifications
Deployment & Models
Private Cloud & Rollout
City Cloud/On-prem; Multi-ULB Rollout
What We Solve
Manual approvals, long queues, no unified status view
Mobile Apps
Citizen app
Services
Inspector app
for site visits & geo-tags
Outcome KPIs
Online share %
Average approval TAT
Grievance resolved
Case Study
State-wide Deployments Digital Innovation
FAQs
Frequently Asked Questions
Supported
Yes
Get In Touch
Book City e-Gov Demo
Testimonial
Trusted by Cities, Departments & Citizen Service Platforms
Our citizen service platforms are relied upon by Government departments and urban local bodies for delivering seamless, transparent, and scalable digital governance. From integrated command center’s to multi-ministry citizen portals, the solutions consistently enable faster service delivery, improved public engagement, and efficient, data-driven administration.
“
Government of Meghalaya
VSK Go-Live
The VSK went live on time and the dashboards were accepted on first pass. Your implementation team was proactive, patient, and outcomes-focused.
“
UT of Ladakh
VSK Completion
Work completed to scope with a professional handover. The team stayed on schedule and ensured the command room was ready for real-world use in record time.
“
Govt. of Jharkhand (JAP-IT)
SDCD Go-Live & Sign-off
Work completed to scope with a professional handover. The team stayed on schedule and ensured the command room was ready for real-world use in record time.
“
Directorate General of Health (DGH), Noida
Web Portal
Delivered and accepted on time. The portal launched smoothly thanks to meticulous implementation and prompt support.
“
DBT, Delhi
Web Portal
Project completed as agreed, with a reliable go-live. The delivery quality and responsiveness made the difference.











