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Hitachi MGRM NetHitachi MGRM Net
MStar ICCC Suite

Unified City Operations— Traffic, Parking, CCTV, Environment & Emergency

18+ Feed Integrations
Video Wall
SOPs & Escalations
Compliance

Content Governance & Audit

Solution Overview

Comprehensive City Services Monitoring

ITMS, Parking Smart traffic and parking
management system

CCTV/VA Real-time surveillance with video
analytics.

Environment Monitor air, water, and environmental
parameters.

SWM Efficient solid waste management and
tracking.

Emergency Feeds Centralized alerts with SOP-driven response actions.

Comprehensive City Services Monitoring

Core Modules

Feed Adapters

Integrate and standardize data from multiple city systems.

Event Engine

Detect, process, and trigger responses for real-time events.

SOPs / Playbooks

Pre-defined workflows to ensure consistent operational responses.

Video Wall

Centralized display of surveillance and live feeds for situational awareness.

Ticketing

Manage incidents, complaints, and service requests efficiently.

Analytics

Generate actionable insights from data to optimize city operations.

Analytics & Interventions

Incident TAT

Measure turnaround time for resolving city incidents.

Congestion Index

Track traffic density to optimize urban mobility.

Device Uptime

Monitor operational status of city infrastructure devices.

Key Benefits

Faster response

Cross - Department Collaboration

Evidence - Grade Records

Interoperability & Security

CCTV VMS

ANPR

Sensors; RBAC/MFA

Full audit

Deployment & Models

City & Gov/portal

City DC with DR; integrates with ULB e-Gov/portal

What We Solve

Fragmented control rooms; no single operational picture

Mobile Apps

Officer app
For incidents & dispatch;

Citizen Alerts
Optional

Outcome KPIs

First response time

Incident closure

uptime %

FAQs

Frequently Asked Questions

CNAME supported.
Global & per-site
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    Trusted by Cities, Departments & Citizen Service Platforms

    Our citizen service platforms are relied upon by Government departments and urban local bodies for delivering seamless, transparent, and scalable digital governance. From integrated command center’s to multi-ministry citizen portals, the solutions consistently enable faster service delivery, improved public engagement, and efficient, data-driven administration.

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