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Country & Citizen Portal – Government of Grenada

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Grenada

Country & Citizen Portal – Government of Grenada

Grenada, an island nation in the Caribbean, sought to modernize its public service delivery and bring government services closer to its citizens. With multiple ministries, departments, and widespread administrative processes, the government needed a single, unified digital platform to provide streamlined access to services, improve governance, and enhance transparency.

Fragmented Service Access

Government services were scattered across departments with no unified access point for citizens.

Manual & Inefficient Processes

Manual processing caused delays, errors, and long wait times for citizens.

Lack of Digital Integration

Ministries lacked digital integration, leading to duplicate data and inefficiencies.

Limited Service Visibility for Citizens

Citizens had limited visibility into service status, application progress, and available services.

Impact & Key Results

Ministry & Department
0 + Microsites
Citizen Services
0 + Digitized

Key Analytics

Key Benefits

Ministry & Department Microsites

Each ministry has its own dedicated microsite within the portal.

Citizens can access department-specific services, documents, and information easily.

Standardized interface ensures uniformity and ease of use across all government domains.

Citizen Services Digitized

Includes services like work permits, passports, house construction permits, business licenses, marriage registration, birth certificates, agricultural services, and more.

Eliminates manual paperwork, reducing processing time and service delays.

Provides a 24×7 digital access point for all essential public services.

Built on a Robust e-Governance Framework

Ensures integration across ministries with centralized data management.

Supports workflow automation, document management, and digital approvals.

Enhances transparency and accountability in government operations.

Completely Dynamic and Configurable Platform

Government administrators can update content, add services, modify workflows, and configure forms without technical dependency.

System is scalable to accommodate new departments, policies, and services.

Minimizes future costs due to its easy configuration and modular architecture.

Outcomes

Citizens can complete request for services online without visiting government offices.
Real-time tracking and digital documentation reduce corruption and manual errors.
Citizens experience seamless, modern digital governance.
Unified digital platform eliminates duplication and inconsistencies.
Establishes Grenada as a digitally-progressive nation.
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